We want you to be 100% satisfied with your purchase from us. If you change your mind on any item purchased online, you can return it within 30 days of receipt.
Returns Will Be Accepted When:
- Items are in their original condition (undamaged product & seal intact)
- Items are in original packaging
- Download, fill out and include the returns form below in the return parcel:
- Returns Form (click here)
Failure to return items as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via email if your return is being rejected.
Returns:
- You can return your items using any trackable service;
- You’ll need to cover the postage cost yourself;
- It is your responsibility to ensure the items reach our premises, so please use a trackable service to ensure your return arrives to us safely;
- If your item is deemed faulty, we will reimburse you delivery costs. However, we cannot reimburse you for an amount greater than your original delivery cost.
Therefore, we encourage you to use the most economical delivery method for your return.
To return your order to our online team, please send to:
PSW Online Returns
17150 Butte Creek Rd
Warehouse Suite 160
Houston, TX 77090
Refunds Will Be Processed:
- Returns will be processed within 72 hours of our distribution center receiving your parcel; this may vary during busy periods.
- Funds will be refunded based on the method used for the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 2-5 business days depending on your financial institution
Please note that delivery charges are non-refundable, unless your item is deemed to be faulty.
Exchange Requests
- If you would like to swap your item for another, we can facilitate this for you;
- If we are unable to locate your requested item, we will contact you via email to advise that a refund will be processed;
- You will need to cover the postage costs yourself and ensure the item reaches us safely.
If your item is deemed faulty, we will reimburse your delivery costs. However, we cannot reimburse you for an amount greater than your original delivery cost. Therefore, we encourage you to use the most economical delivery method for your return.
Return Form
Please download and complete our online returns form to ensure we can process your request as quickly as possible. This form should be included with your return/exchange.
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Returns, refunds and exchanges may be made at the discretion of Pure Syncore Wellness.
Email Us with filled out form here: info@puresyncore.com